At APD Europe, we strive to provide you with high-quality Indian snacks and ensure customer satisfaction. Due to the nature of our products being food items, we have a strict No Return policy to maintain hygiene and food safety standards. We encourage you to carefully review your order before making a purchase decision. Please read this Returns Policy carefully before placing an order.

  1. No Return Policy:

1.1 Food Safety and Hygiene: As per industry standards and regulations, we do not accept returns on food items to ensure the safety and hygiene of our customers. Once a food product leaves our premises, we cannot guarantee its condition or prevent potential contamination.

1.2 Quality Assurance: We take every precaution to ensure that our products are fresh, authentic, and meet the highest quality standards. If you have any concerns or issues regarding the quality or condition of the products you receive, please contact our customer support team within 48 hours of delivery, and we will address your concerns on a case-by-case basis.

  1. Damaged or Defective Items:

2.1 Packaging and Handling: We make every effort to package and handle your order with utmost care to prevent damage during transit. However, if you receive an item that is damaged or defective, please contact our customer support team within 48 hours of delivery with relevant details, including supporting photographs, and we will work towards a satisfactory resolution.

2.2 Verification and Investigation: To assess the validity of a damaged or defective item claim, we may request additional information or evidence to verify the issue. This may include photographs, packaging details, or any other relevant documentation. We appreciate your cooperation during this process.

2.3 Refunds or Reshipment: If a damaged or defective item is verified, we will offer a refund or reshipment, depending on the availability of the product and your preference. The resolution will be determined on a case-by-case basis.

  1. Customer Support:

If you have any concerns or questions about your order, damaged or defective items, or any other issues related to our products, please reach out to our customer support team as follows:

sales@apdeurope.com

Our team is dedicated to providing prompt and efficient assistance to ensure your satisfaction and resolve any issues you may encounter.

  1. Changes to the Returns Policy:

We reserve the right to modify or update this Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We recommend reviewing this policy periodically to stay informed of any updates.

By placing an order with APD Europe, you acknowledge and agree to the terms and conditions outlined in this Returns Policy.

Please note that this Returns Policy does not affect your statutory rights under applicable consumer protection laws.